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Most renters are computer savvy and know where/how to complain/voice their opinion on social media. Sadly, they are not as quick to praise a job well done. They are more inclined to share their opinion when they are unhappy. The way the staff responds will create goodwill or create a negative vibe which will be seen by hundreds of people. Customer Service and Retention is as, if not more, important as the original sale.
In Property Management as in other businesses, a negative response can increase dissatisfied residents/customers. Also, nasty responses are seen by many who are seeking an apartment, not just your current renters. The opinion and reputation of the community are greatly shaped by the way we respond to negative reviews of the staff, the service, and the property.
Learn to choose your words and your attitude. A professional response and assurance that the customer is important to you and the company shows others that you are mature, responsible and interested in problem-solving. Learn to be a peacemaker; polished and professional.
At renewal time, residents who like and are aided by a professional team are most likely to stay. Statistics indicate that people who are impressed by the management staff are willing to invite others to rent.
Who Should Attend
|Oct 26, 2023||What Fair Housing Testers Are Looking For Today||75 Mins||$199.00|
|Feb 15, 2023||People are Stressed and Angry; Keep Your Cool, Your Customers and Others||75 Mins||$199.00|
|Oct 18, 2022||Pot, Pit Bulls, Parking and Perps; Today’s Fair Housing Pitfalls||90 Mins||$199.00|
|Jul 21, 2022||Fair Housing Costly Mistakes and How to Avoid them!||75 Mins||$199.00|
|May 24, 2022||What HUD Paid Shoppers and Testers Look For That Can Get Your Property Sued||75 Mins||$199.00|
|Aug 26, 2021||Everything You Need to Know Now About Fair Housing||90 Mins||$199.00|
|Dec 16, 2020||The Power of Resolving Conflict for Property Management Professionals; Keep Peace, Your Cool and Your Residents/ Customers||75 Mins||$199.00|