About Webinar Planet
Webinar Planet is an online training platform that provides most affordable and updated information, knowledge, updates, regulations to professionals across industries.
Responding to Disability Requests
A practical guide to recognizing, responding to, and documenting accommodation and modification requests under ADA and FHA
Property managers need to be aware that there are extra protections for renters with a disability. So, how do you respond to a request for a reasonable accommodation or modification? It is essential for you and your team to understand and abide by applicable federal, state, and local fair housing laws; promote an equal housing opportunity for tenants; and run a compliant affordable community.
Learn how to respond on a case-by-case basis and the dos and don’ts for handling disability requests. The concept of reasonable accommodation is a cornerstone of inclusivity and fairness. It ensures that individuals with disabilities have equal opportunities to enjoy where they live.
Webinar Objectives
- Ensure compliance with fair housing laws
- When can you request more information
- Differences between accommodation and modification
- Process for recognizing and documenting requests
- Foster inclusive community for everyone to enjoy
Webinar Agenda
- Understanding ADA
- Overview of Federal Civil Rights
- Description of disability and who is protected
- The impacts of reasonable access
- What you can ask and what not to ask (with examples)
- How to ask questions
- Differences between ESA and Service Animal
- Differences between a modification and an accommodation
- Instructions for processing requests
Webinar Highlights
- Understanding the impact of ADA and FHA on housing
- What is a disability and how what is a major life activity
- Guidelines for reasonable access
- Detailed information on the questions you can ask
- Why you are not able to ask certain questions
- How to ask questions
- Differences between ESA and Service Animal
- What you can ask about assistance animals
- Description of a modification and an accommodation
- Steps for accurately processing requests
Who Should Attend
Asset managers, regional managers/directors, property managers, assistant managers, leasing professionals, resident services, training managers, auditors
Maria Pietroforte
With three decades in various sectors of multifamily, Maria offers a distinctive combination of leadership and expertise. She has held influential positions as President of Tribute Properties, Move.com, Kettler, and E&S Ring, successfully elevating these companies to the forefront of their industries.
Maria loves continuous learning which inspired her to work not only in conventional housing, but affordable, military, senior and student. She is renowned within multifamily not only for her infectious positive energy but also for her unwavering commitment to prioritizing people.
Maria holds a Bachelor of Science in Business Administration from Arizona State University....
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| Date | Conferences | Duration | Price | |
|---|---|---|---|---|
| Dec 11, 2025 | Disability Deep Dive: Best Practices for Determining What is Reasonable for Accommodation and Modification Requests | 60 Mins | $199.00 | |
| Oct 16, 2025 | What Can Three Cats Do That One Cat Can’t? The Multifamily Professionals Guide to Managing Assistance Animal Requests | 60 Mins | $199.00 | |
| Sep 11, 2025 | EIV Compliance Essentials for 2025: Policies, Procedures, and HOTMA Updates | 60 Mins | $199.00 | |
| Sep 03, 2025 | The EIV Audit Trap: How to Resolve Discrepancies Before They Cost You | 60 Mins | $199.00 | |
| Aug 14, 2025 | Fair Housing for Maintenance Team | 60 Mins | $199.00 | |
| Jul 31, 2025 | Budgets, Turnover and Fair Housing: Connecting the Dots! | 60 Mins | $199.00 | |
| Jul 17, 2025 | Update on Revenue Management, Junk Fees and Algorithms | 60 Mins | $99.00 |