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Communication and documentation have always been important elements of a fair housing compliance program. With the ever-increasing diversity of our client base, the recruitment of non-housing professionals to fill on-site positions and the increased propensity to turn to the courts to resolve issues previously managed through conversation and compromise, the need to focus on these two areas is more important than ever.
This session will explore how to update our policies and procedures for communication and documentation to meet the demands of today’s work environment. We’ll focus on the fine line between disagreement, disrespect and discrimination and review techniques to minimize communication confusion.
The Fair Housing Act, as well as state and local laws, has specific requirements for our interactions with residents and prospects as well as documentation and we’ll review these requirements with suggestions on how to minimize the possibility of being named in a fair housing complaint or lawsuit.
Who Should Attend
All on-site and multi-site personnel including Regional/Area Managers, Community Managers, Leasing Professionals, Maintenance Professionals, Marketing, Training and HR Professionals.
|Jan 24, 2024||2023 Fair Housing Year in Review and a Peek at What's on the Horizon||60 Mins||$199.00|
|Sep 20, 2023||Creating a Fair Housing Friendly Customer Experience with Your Maintenance Team||60 Mins||$199.00|
|Jul 13, 2023||"Two Persons Per Bedroom Is the Law"- and Other Fair Housing Compliance Myths!||60 Mins||$199.00|
|May 11, 2023||The Affirmative Fair Housing Marketing Plan (AFHMP) for Multifamily Housing: What is It and Why Should I Care?||60 Mins||$199.00|
|Mar 23, 2023||Fair Housing Bootcamp: Your 2022-2023 Digest and Forecast||120 Mins||$199.00|
|Dec 13, 2022||It's Still a Zoo Out There: Managing Counterfeit Cats and Canines: A refresher on managing the proliferation of phony assistive animals and internet credentials.||60 Mins||$199.00|
|Dec 01, 2022||Fair Housing Advertising And Marketing Essentials: How To Ensure Marketing And Advertising Materials Are In Compliance With Fair Housing Laws.||90 Mins||$199.00|