Semantics - Presenting Audit Information to the Provider

Presenting audit information to a provider can be a daunting task.  Each provider can intake and process the information presented to them differently.  So, an auditor needs to be prepared for differing ways to present information.  Every encounter with a provider is a chance to educate and build a trust that opens their ears and minds to what you are saying.  It’s all about the semantics of the conversation.

Learning and growing, sometimes, is about being exposed to different ways of doing things. It’s about identifying what works for you and adapting to that when needed. If you are giving news to a provider that isn’t positive, there is an increased need to have tools in your pocket to help with that meeting. Keeping the provider engaged and not focusing on mistakes found is a must. 

The conversation with the provider should be professional, focused and have positive, solution-giving information for them. Rather than focus on the negative of what was done wrong, focus on what was done correctly and how, potentially, with minor changes!

Webinar Objectives

• Beginning of the meeting
  • Where to start
• General conversations
  • Getting a feel for the provider
• Digging into results
• Presenting bad news
• Reading the provider
  • Keeping them engaged
• References
  • Why are they important
• Homework and follow-up 
  • Takeaways to give to the provider

Webinar Agenda

• Reports - what should and shouldn't be in them
• Statistics - using them to your advantage
• Sitting down with the provider
• What references and paperwork to have on hand
• Starting the conversation
• Presenting information in a corrective manner
• How to give bad results in a positive light
• Closing the conversation - takeaways

Webinar Highlights

• Reports – what to include in printed reports to the provider and what NOT to include
• References – what to take into a meeting that will help your credibility
• Prioritize – setting a proposed agenda for yourself for discussions
• Taking to providers – how to gain credibility and instill trust
• Solutions – what to give as takeaways that won’t overwhelm

Who Should Attend

Auditors, Office Managers, Office Administrators, Coders & Billers wanting to advance